What is Potato?
Potato is a messaging app built with speed and security in mind. It's super fast, easy, secure and free. You can send an unlimited number of messages, photos, videos, and files of any type (.doc, .zip, .pdf, etc.). Potato groups have up to 200,000 members, and you can create channels to broadcast messages to unlimited subscribers. We created Potato to make messaging fast and secure again, without the usual limitations.
Who is this for?
Potato is for everyone who wants fast, safe and reliable messaging. Everyone can use Potato and enjoy it. For business users and small teams, Potato provides large teams, desktop applications, and powerful file sharing options; Potato group members can reach 200,000, and we support replies, mentions, and hashtags to help maintain order and maintain efficient communication in large communities;
If you prefer pictures, Potato has animated GIF search, a state-of-the-art photo editor, and an open sticker platform (here are some cool stickers). Not to mention worrying about disk space on your device. With Potato's cloud support and cache management options, Potato takes up virtually no space on your phone.
Is this feature available on my device?
Potato is available on smartphones, tablets, and PCs, and Potato supports iOS (10 and above), Android (4 and above). You can also install using the Windows or OSX desktop app. In other words, you can use Potato anywhere with your mobile phone number on most devices.
About privacy
In this era of data overflow, Potato pays great attention to user privacy. Regarding this issue, we agree that the most important ones are:
1. Protect user chat information from snooping by third parties (such as officials, employers, etc.)
2. Protect users’ personal data and prohibit third parties such as marketers and advertisers from obtaining this information.
We believe that privacy issues are not only relevant to every user's life, but also closely related to every user's life. Therefore, protecting user privacy is Potato's main task, and we will work hard to achieve it and achieve success.
How to download the latest version of Potato?
Please visit the official website to download the corresponding version www.potato.im/apps。
Who can I message?
You can write to people who have Potato in your phone contacts. You can also choose a public username for your Potato account. Others can search and find you by this username - and message you even if they don't know your number.
Invite friends
iOS: You can tell a friend via text message, or directly send the Potato download link via other methods.
Android: Open the app menu (swipe right in the chat list) - Invite friends. Then select an app you want to send invitations to.
You can give our site to a friend, or provide your own link so they can easily find you on Potato even if they don't have your phone number.
What is a group
Each Potato group has up to 200,000 members and is an extremely powerful communication tool. Here are a few key features that make them stand out in the messaging world:
★Unify history
Edit your messages after posting and delete them so they are gone from anyone.
★Cross-platform availability
Access your messages anytime, whether on mobile or desktop.
★Instant search
Find the information you want even among millions of people.
★Replies, mentions, tags
Easily track conversations and keep communication productive, no matter the size of your team.
★Smart notifications
Mute the group and you will only receive notifications when others mention you or reply to your messages.
★Pinned message
You can pin any message to appear at the top of the chat interface. All members will receive the notification - even if they muted your group's normal messages.
★ Public groups
Make a short link to your group and make it public like lynnconway.me/groupname. This way, anyone can view the group's full chat history and join in to post.
The difference between Channel and Group
A channel is a tool for broadcasting public information to a large audience. In fact, a channel can have an unlimited number of members. When you post a message within a channel, the message is signed with the channel's name and photo, not yours.
Create a group or channel
iOS: Click the chat switching interface, click the icon in the upper right corner so you can see "New Group" and "New Channel", and then click the corresponding button to create. <br />Android: Click the button in the upper left corner, the interface will automatically slide out from the menu bar, click the corresponding button to create.
Add members and use invitation link?
You can add contacts or search by username. Links can be created when creating a group or channel, or in their details. Here you can add more members and send the link to others. Users using Potato can click on the link "Add to Internal".
How to set all users to be banned and private chats not allowed in the group
This feature is only used when the group is a supergroup.
Android: Click "More" in the upper right corner of the group chat box and select Ban all/No private chats. Or in Group Messages - More - Group Management - All Banned/No Private Chats.
iOS: In Group Messages - More - Group Management - All Blocked / No Private Chats.
Tip: All permissions that are blocked and have no private chat are not effective for administrators and above. You can also ban messages from some members through the permissions in the super group management function.
How to set up a ban on adding friends
Set the group to "No Private Chat" status, and members cannot add friends to the group.
Setting method:
Android: Click "More" in the upper right corner of the group chat box and select Private Chat. Or select Group Information — More — Group Management — No Private Chat.
iOS: Group Messages — More — Group Management — No Private Chats.
Tip: This function does not take effect for administrators and above.
How to view group QR code
Requires user to have group administrator rights. Group administrators can click the QR code icon in the group information to view it.
How to search and add groups/channels
Android: In the chat list, click the search button, enter the username of the group/channel you want to add, and then find the corresponding group/channel.
iOS: Enter the username of the group/channel you want to add in the search box of the chat list, and then you can find the corresponding group/channel.
How to invite friends to join a group
The group must be set up to allow inviting members. Otherwise, only the admin above can invite members.
Invitation method: "Group Information" - "Add Members". Or send a group link or QR code to your friends and ask them to add them to the group.
How to invite robots to team up
Method 1: Click Add Member, enter the robot username in the search bar, and click the robot to join the group. Requires add member permissions.
Method 2: On the robot information page, click Add Group and select the group to be added. Requires permission to add group members.
How to generate and modify group links
The super group administrator will enter the group information page in the group type - More - Group Management - Related Actions.
What is the username?
You can set up a public username on Potato. This way other users can find you by that username - you'll appear under "Global results" for contact searches. Note that people who find you can message you even if they don't know your number. If you're uncomfortable with this, we recommend not setting a username in Potato.
What should I do?
You can set your username in settings and search chats, messages, and usernames using the universal search box in your chat list.
What username can I use?
You can use a-z, 0-9 and underscore. Usernames are not case-sensitive, but Potato will store your case preference (e.g. Potato and Potato are the same user). Username must be at least five characters.
Do I need a username?
Potato does not require users to use a username, but we recommend that users set a username so that other users who do not know your mobile phone number can easily find you.
What if my username is taken?
Potato usernames are assigned on a first-come, first-served basis.
How to delete a contact
Enter the personal information page, click the edit button in the upper right corner, scroll down to the bottom, and click "Delete Contact".
How to Share Potato Chat with Friends
Click Contacts — Invite Friends — to share Potato to a third-party app, or select the phone contacts you want to share.
How to shield contacts
Personal information page - click the "Edit" icon in the upper right corner - Notifications (you can turn off notifications for this friend's messages) - Add to blacklist.
How to add friends to a group
Users can enter other people's personal information pages, add friends through the group members list, or click on the user's photo in the chat box. (If the group is "No Private Chat", members cannot add friends to each other.)
what is a robot
This API allows you to connect your bot to our system. Potato bots are special accounts that require no additional phone number to set up. These accounts serve as interfaces for running code on the server.
What is a secret chat?
Secret Chat is for those who want to be more secretive than the average person. All messages in secret chats are end-to-end encrypted. This means that only you and the recipient can read the information – no one else can, including us at Potato (more on that here). Additionally, messages from secret chats cannot be forwarded. When you delete messages from your side of the conversation, the app on the other end of the secret chat is also commanded to delete those messages. You can order your messages, photos, videos, and files to self-destruct within a specified time after being read or opened by the recipient. The message will then disappear from your and your friend's devices. All secret chats in Potato are device specific and not part of the Potato cloud. This means you can only access messages in secret chats from their sending device. As long as your devices are securely in your pocket, they're safe.
Use self-destruct timer
Self-destruct timer is only used in secret chats. Photos with a short self-destruct timer (<1 minute) can only be viewed when you touch them with your finger - we'll try to send notifications when screenshots are taken. Note that the timer only applies to messages sent after being set. It has no effect on previous information.
How to save stickers
Method 1: Users can directly click on the sticker, or use the sticker link sent by others to add stickers.
Method 2: Click "Discover" - "Sticker Store", you can see the published stickers, select the sticker you want, and then click Add.
How to withdraw a message I sent
Chat:
Android: Click or long press on the message to recall and then delete each other in the pop-up menu.
iOS: Double-click or long-press the message that needs to be recalled to delete each other in the pop-up menu.
Tip: If you don't select "Delete each other", it will only be deleted for you, others will still receive the message.
Group：
Android: Click or long press the message to recall, and click Delete in the pop-up menu.
iOS: Double-click or long-press the message you want to recall, select Delete in the pop-up menu, and click Delete for everyone.
How to pin the chat box to the top
Android: In the chat interface, long press the chat box that requires a PIN and click "Pin" so that the chat content will always be displayed at the top.
iOS: In the chat interface, swipe left on a chat box that requires a PIN, and click "Pin" so that the chat content will always be displayed at the top.
How to search chats
Android: Click the menu button in the upper right corner of the chat box, click "Search" and enter the keywords you want.
iOS: Click the title bar at the top of the chat, select Search in the pop-up menu, and enter the keywords you want.
How to delete chat history
Android: Long press the chat button or enter the chat dialog box, click the "More" button in the upper right corner, and then click "Clear Chat History" in the pop-up menu.
iOS: Swipe left on the chat history you want to clear and select Delete to clear all chat history.
Tip: It currently supports deleting chat records. The chat type is private group and one-to-one chat.
Can new devices synchronize chat history?
After logging into Potato Chat from a new device, the chat history will be automatically synchronized.
How to use secret chat and self-destruct features
Private Chat: On the profile page, click "More" and select Private Chat.
Message self-destruct (Android): In a private chat, click the "More" button in the upper right corner to set a self-destruct timer.
Message self-destruct (iOS): In a private chat, click the alarm button next to the input box to set a self-destruct timer.
Log out
Remember, you can use Potato on as many devices at the same time. If you log out, your cloud messages will not be lost. However, you will lose all secret chats and all messages within them after logging out. Note that logging out will not trigger the remote deletion of secret chat messages on your partner's device - to delete, select "Clear History" first. iOS: Go to Settings, then Edit, then Sign out. Android, Windows Phone: Go to Settings, then log out.
Change phone number
You can change the number in settings - phone number. Your account and all cloud data messages, media, contacts, etc. will be transferred to the new number. Important: As long as all of your Potato contacts have used your old number and you haven't blocked them in Potato, your new number will be added to their address book.
What should I do if registration/login fails to send a verification code?
If it prompts that the verification code failed to be sent, please try again later.
What should I do if registration/login fails to send a verification code?
If you do not receive the SMS verification code on your mobile phone, please check whether the network is normal and whether the SMS has been intercepted. If it is normal, it may be due to network delay. The system will notify you via phone in 2 minutes. Please pay attention to the answer code. If you still haven't received the verification code, please try again after 5 minutes; if you still haven't received it, please change your mobile phone number and try again.
How to verify by sending an unsolicited text message
Some users need to send text messages for verification when using Potato Chat. The verification method is as follows:
Step 1: Click "Quick Send" on the SMS verification page to enter the mobile phone SMS editing interface. The content will be automatically filled in, and then click "Send".
Step 2: After sending, return to the Potato Chat SMS verification interface and click "Sent" to complete the verification.
There will be no response from the system after sending a text message, and text message charges will be charged by the operator. There are no fees for Potato Chat.
Why do I need to register with email?
In order to enhance account security and provide a better service experience, we require you to register using your email. Email registration has the following benefits:
1. **Account Security**: Your email is used as a unique identifier to ensure the security and reliability of your account information.
2. **Password Recovery**: If you forget your password, we can assist you in resetting your password through your registered email address.
3. **Important Notices**: We will send important updates and notifications to your email to ensure that you have key information in a timely manner.
4. **Account Recovery**: If necessary, you can use your registered email address for account recovery and verification.
Please follow the steps below to complete email registration and enjoy full application functions and services:
1. Click the "Register by Email" option on the registration page.
2. Enter your usual email address and check your inbox for the registration verification code.
3. If you do not receive the confirmation email in time, please check your spam or spam folder for the verification code.
4. Enter the correct verification code into the app to complete the registration process.
If you have any questions or need assistance, please feel free to contact our customer service team. Thank you for your understanding and support!
Email verification code not received
The email may be mistaken for spam, please check the spam email to see if you have received the verification email.
Why am I prompted to send a banned message?
Group ban: You have been banned by the group administrator, please contact the administrator.
System ban: Your messages are too fast or harassing users.
What should I do if my account is compromised?
Please contact customer service "@support" or click the "Feedback" button on the right to view feedback
How to change chat background
Follow click: "Me" - "Chat Settings" - "Chat Background", you can select a photo from the system, or click "Photo Library" to import your own background.
How to hide mobile number
Click "Me" - "Privacy and Permission" - "Phone Number" - "No One" so that no one can view your mobile phone number.
How to disable invitations to join a group?
Click "Me" - "Privacy and Permission" - "Group" to set relevant settings.
How to change my password
Change the two-step verification password: Click "Me" - "Account Security" - "Two-step verification" and follow the prompts to change the password.
Change password: Click "Me" - "Account Security" - "Password and Touch ID" and follow the prompts to change your password.
How to query the user's mobile phone number
If a user has set up a way to prevent others from viewing their mobile phone number, no one will be able to view the user's number. If it is set that some special users cannot view the number, these users will not be able to view the number. Otherwise, you can view your phone number on your profile page.
How to change nickname
Follow Click "Me" - Profile - Edit Nickname - "Done".
How to cancel my account
Click the avatar in the upper left corner of the homepage to enter my page. In "Account and Security", you can set the offline self-destruct time for your account. If the non-login time reaches the set time, the account will be automatically destroyed. You can also click the "Delete Account" button to directly delete all information related to the account.
How to view my account username
Click "Me" - "Profile" and then view username, phone number and other related information.
If your account is banned, how to unblock it?
Please click the "Feedback" button on the right to view feedback
How to report a user
Profile page - More - Report, you can file a complaint here.
How to block people you greet nearby
Click "Nearby People" - "More" - "Clear location data and exit".
How to post a moment
Click "Discover" - "Moments" - "Camera icon in the upper right corner" - "Write moment content" - "Publish".
Does it support multiple devices online at the same time?
Potato supports a variety of online devices, including Windows, Linux, macOS, Android, and iOS.
What is the capacity of the cloud disk?
Cloud disk capacity is unlimited.
Will videos stored in the cloud disk take up storage on the phone?
Cloud disk uses cloud storage and does not occupy mobile phone storage.
How to develop and use bots
Please visit Potato official website https://www.potato.im/api View relevant development documents.
How to use mini programs
Method 1: Open any dialog box, enter "@app + space", and click the mini program you want to experience in the list. Or type "@app + space + mini program name" so you can find exactly the mini program you need.
Method 2: Click "Discover" - "Mini Programs" and then enter the mini program list interface.
Method 3: On the chat interface, when chatting at the top, sliding your finger on the screen will pop up a list of mini programs.
